Show your employees the “why” in customer service and you can guarantee the best customer service for your customers!
Show your employees “Why” it benefits your them to create regular customer after regular customer:
Your staff already knows how much easier it is to service a regular customer. They also know “regulars” benefit the business in a huge way. Now show your staff how “regular customers” benefit them personally then give your them the tools to create repeat, loyal customers!
“Why” it benefits your employees to learn the building blocks of business:
Show your staff why the building blocks of customer service makes their jobs easier. What triggers customers to buy, return more often and refer friends and why that benefits your employees personally.
“Why” it benefits your employees to build a network of customers who request them by name:
Why referral customers spend so much more, and how to create referral customer after referral customer. Show your staff why everyone in the neighborhood should know them by name. Show them why they would want everyone in the neighborhood to know who they are, where they work and what hours/days. Give them the simple one, two, three blueprint to make neighborhood introductions. They’ll even be telling neighbors in the area where they live. Show your employees “why” and they will be telling everyone about your business and handing out your business cards to everyone they meet guaranteed.
They have learned how you want things done, invested in their uniform and now they are talking to your customers. Make sure they treat your customers the way you would treat your customers.
Customers should be warmly welcomed, assisted with their coats, packages and needs. Your employees should be greeting your customers by name and offering specialty services. Once they see the “why” not only will they provide exceptional customer service inside your business, they will be encouraging new customers outside of your business!
Show your employees how much more valuable a regular customer is to them personally and how easy it is to create regular customers and your sales will explode!